Yes, you can place an order by phone or email. Please make sure you provide your name, email address and shipping address to place this type of order.
We deliver groceries and other non-perishable items within the GTA. However, perishables like frozen meat and vegetables are delivered to specific areas in Ontario. Please contact us for delivery options to your area.
Yes, you can pick up your orders. You will have to choose the local pick up option on the checkout page and contact us to schedule your pick up.
Items can not be returned because of hygiene concerns. Please contact us if you have any concerns or complaints regarding your order and we will do our best to make it right.
Items can not be returned because of hygiene concerns. Please contact us if you have any concerns or complaints regarding your order and we will do our best to make it right.
Yes! We provide free delivery within 5km of our Whitby location. If you live outside this area, delivery fees are calculated at checkout based on your distance.
We accept major credit / debit cards (Visa, Mastercard, American Express). All payments are secured and encrypted.
Once your order is out for delivery (or ready for pickup), you will receive an email (or text) with a tracking link or status updates.
Yes, applicable sales tax (HST/GST) will be added at checkout according to your shipping address / province.
Please contact us within 2 hours of delivery with photo evidence. We’ll replace the item or issue a refund.
Return Policy
We do not accept returns for perishable items like your frozen foods due to hygiene concerns. For local deliveries, you can go through your order when it arrives. If there is an item you're not happy with, you can hand it back and we will replace the item or issue you a refund. Perishable items cannot be returned after we leave because of hygiene concerns.
Refund Policy
We offer full refunds for any product delivered damaged. All we ask is you provide a receipt, confirmation number, and proof of damage. Any discounts used, except for shipping discounts, will be subtracted from the refund. Refunds can only be made to the credit card or account used for the purchase. Once your refund is approved, we will issue a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Have Any More Questions?
If you have any questions or concerns, please don’t hesitate to contact our customer service team.
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